Please read these Terms and Conditions carefully. By accessing, browsing, or using www.petcastleventures.com (the “Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree to be bound by these Terms and Conditions, you should discontinue your use or access to this Site.
Eligibility
You must be over eighteen (18) years of age to use this Site. If you are below the stipulated age, you must obtain the consent of your parent or legal guardian to use the Site and agree to these Terms. Use of the Site is void where prohibited by law.
We reserve the right to revoke your access to the products and services offered on the Site for any reason, at any time, including but not limited to, as a result of a violation of these Terms or the Privacy Policy, without prior notice.
Prohibitions
You must not misuse the Site in a manner that may attract liability under the Computer Crimes Act 1997 and the Malaysia Cybersecurity Act 2024 (ACT 854).
You may not copy, modify, or distribute the Site’s content without the express written permission of Pet Castle Ventures. You also may not modify, publish, transmit, participate in the transfer of, sell, create derivative works from, or exploit in any way any content and intellectual property found on the Site, in whole or in part.
Your Agreement with Pet Castle Ventures
The Terms shall apply to all Orders and/or Contracts made or to be made by us for the sale and supply of our products. These Terms and Conditions constitute the entire agreement between Pet Castle Ventures and you and supersede any prior and contemporaneous agreements between us. You further acknowledge that, in entering into this Contract, you have not relied on any representation, undertaking, or promise given by us or implied anything said or written between you and us before the Terms and Conditions, except as expressly stated in these Terms and Conditions.
Registration and Passwords
To access certain services on the Site, you will be required to provide specific information. All information you provide must be truthful, and you may not use any aliases or other means to mask your true identity.
Any access codes and/or passwords provided to you should always be safeguarded. You are responsible for the security of your access codes and/or passwords and will be solely liable for any unauthorized use of the Site with your access codes and/or passwords.
For a better understanding of how we use your data and information, please refer to our Privacy Policy.
Website Terms and Conditions
The use of our websites is subject to the following terms of use:
- The content of the pages of our websites is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services, or information available through our websites meet your specific requirements.
- Our website contains materials that are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions.
- From time to time, our websites may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Some product images may differ from the actual product you receive due to updated packaging or improved models. We cannot guarantee that all actual products will be identical to those shown on the monitor; however, the functionality of the product will remain the same.
- From time to time, there may be information on www.petcastleventures.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, availability, and article contents. We reserve the right to correct any errors, inaccuracies, or changes to information without prior notice to customers. If you are not satisfied with your purchased product(s), please return it to us with the invoice.
Pricing Policy
While Pet Castle Ventures strives to ensure that all details, descriptions, prices, and other information that appear on the Site are accurate, errors may occasionally occur.
If an error is discovered, we will inform you as soon as possible and offer you the option of reconfirming your Order. If we are unable to contact you, we will treat the Order as canceled.
If the Order has been shipped to you and accepted by you, we reserve the right to request payment for the difference in price.
We reserve the right to correct these errors without liability. We also reserve the right to limit quantities purchased by members and to revise, suspend, or terminate an event or promotion without notice (including, but not limited to, an Order that has been submitted and acknowledged by Pet Castle Ventures).
We do not guarantee that all products described on our Site will be available at the time your order is placed or shipped.
Upon authorization of your payment, by clicking the “Order Now” button, you are confirming that the cards belongs to you or that you are the legitimate holder of the e-gift card or promotional voucher and have sufficient funds or credit facilities to cover the cost of the Product.
Mistaken Orders: If you have made a mistake with your Order after you have submitted it to the Site, please Contact Us.
Refusal of Orders: We reserve the right to withdraw any Products from this Site at any time and/or remove or edit any materials or content on the Site. Pet Castle Ventures will make its best efforts to process all Orders, but there may be exceptional circumstances in which we may need to refuse to process an Order after we have sent you an Order Confirmation. We reserve the right to do so at any time, at our sole discretion. If we cancel your Order and you have already made payment, such payment amounts will be fully refunded to you. However, we will not be liable to you or any other third party for withdrawing any Product from the Site, whether or not it has been sold, removed, or edited any materials or content on this Site, or for refusing to process or accept Orders.
Quality of Food Products
To the best of our knowledge, all products are manufactured using the highest quality ingredients under strict quality control. Should your pet have an allergic reaction to any of the treats or food, please stop feeding these treats to your pet immediately and bring your pet to a vet, referring them to the full ingredients list.
Pet Castle Ventures is only a distributor/reseller of pet products and cannot be held directly responsible for any adverse effects any of the products may have on your pet. However, we will ensure, to the best of our abilities, that the products we sell are safe for consumption.
You must ensure that you do not overfeed your pet by following the manufacturer’s recommended feeding guide.
Payment
The Buyer shall be entitled to make payment for the Goods according to the various payment methods set out on www.petcastleventures.com.
Payment can be made by online bank transfer. By choosing this payment method. the Buyer shall transfer the payment for the Goods to Pet Castle Ventures’s account for the total amount of the Buyer’s purchase (including any relevant taxes, fees, and shipping costs). The transaction is in Ringgit Malaysia.
For the time being, Pet Castle Ventures accepts online bank transfers from Maybank, CIMB Bank, Hong Leong Bank, Public Bank, RHB Bank, AmBank, and any local bank. All products shall remain the property of www.petcastleventures.com until the Customer has made full payment.
Pet Castle Ventures accepts all Malaysian Visa and MasterCard debit cards subject to bank availability. All debit card numbers shall be protected using industry-leading encryption standards.
Delivery
The estimated time of delivery and arrival may be reasonably affected by various common issues such as weather, natural disasters, or any unforeseen events with the logistics company, which are beyond our control. However, we will notify customers if such events are known to us.
All products will be delivered to the shipping address provided by the customers. We are not responsible for incorrect delivery addresses provided by customers, which may result in the loss of goods delivered from our store. Therefore, we advise you to input the correct delivery address in the respective field on our website.
Product Return Policy
Please see our Product Return Policy, which forms a part of these Terms and Conditions.
Voucher & Discount Codes
Pet Castle Ventures may, from time to time, distribute promotional vouchers and discount codes that may be used only on the Site before making an order.
These vouchers and discount codes are valid for the specified time period stated on the voucher or displayed alongside the discount code and can only be redeemed once. They may not be used in conjunction with other promotional vouchers or on discounted items. We may exclude individual brands from the voucher and discount code promotions based on our sales strategies.
If you place an order for less than the value of the voucher or discount code, no refund or residual credit will be provided.
The credit from a voucher or discount code does not accrue interest and has no cash value.
If the credit from the voucher or discount code is insufficient for the order(s) you wish to place, you may pay the difference using one of our accepted payment methods.
Pet Castle Community – Member Rewards
The Pet Castle Ventures Community is a free-to-join membership program. By completing the registration form online or in-store, you agree to Pet Castle Ventures contacting you with relevant promotions and content. Your consent does not reduce or affect your consumer rights or supersede the published terms or Pet Castle Ventures’ privacy policy. Your consent allows us to contact you for the following:
- Exclusive member offers, discounts, promotions, and vouchers
- Non-exclusive offers, discounts, and promotions
If at any point you wish to stop receiving emails from Pet Castle Ventures, please click the unsubscribe link at the bottom of any email or notify us at Contact Us.
Disclaimer of Liability
The content displayed on the Site is provided without any guarantees, conditions, or warranties regarding its accuracy. Unless expressly stated otherwise, and to the fullest extent permitted by law, Pet Castle Ventures and its suppliers, content providers, and advertisers hereby expressly exclude all conditions, warranties, and other terms that might otherwise be implied by statute, common law, or equity. We shall not be liable for any damages, including but not limited to direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data, or other intangibles, damage to goodwill or reputation, or the cost of procuring substitute goods and services, arising out of or related to the use, inability to use, performance, or failures of this Site and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law, or otherwise.
Any information provided by us regarding products or otherwise (e.g., product descriptions or instructions) is for informational purposes only. You should not take any action based upon any information contained on this Site. The use of this Site is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts, instructions, and all manufacturer directions and warnings, and seek independent professional advice when appropriate.
Nothing in these Terms and Conditions shall exclude or limit The Company’s liability for death or personal injury arising from negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
Indemnity
You agree to indemnify, defend, and hold harmless Pet Castle Ventures, its parent, subsidiaries, divisions, affiliates, and their respective officers, directors, employees, agents, and affiliates from any and all claims, liabilities, damages, and costs (including but not limited to legal fees) arising from your use of this Site or your breach of the Terms and Conditions.
Complaints
Pet Castle Ventures shall perform its obligations under these Terms and Conditions with reasonable skill and care.
We care deeply about our customer service and satisfaction. You may Contact Us at any time, and we will attempt to address your concerns as soon as possible.
In the event of a complaint, it will help us if you can provide specifics of your complaint and, where applicable, send us copies of your Order. In rare cases, your emails may be caught in our spam filters and not reach us, or our correspondence may not reach you. Should you not receive a response from us within seven (7) working days, please Contact Us again.
Pet Castle Ventures operates a zero-tolerance policy towards the use of any verbal threats or abusive language. Any example of this will result in your order being canceled and the immediate termination of your account with us.
Circumstances Beyond Our Control (Force Majeure)
We shall not be liable to you for any breach, hindrance, or delay in performance of a Contract attributable to any cause beyond our reasonable control, including but not limited to strikes, lock-outs, industrial action, civil commotion, riots, invasion, terrorist attack or threat thereof, war (whether declared or not), threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; impossibility of use of railways, shipping, aircraft, motor transport, or other means of public transport; impossibility of use of public and private telecommunications networks; and any acts, decrees, legislation, regulations, or restrictions of any government, shipping, postal, or other relevant transport strike, failure, or accidents.
If any Force Majeure event lasts for more than one (1) week, either you or we may terminate the Contract immediately by written notice, without any liability other than a refund of Order(s) already paid for by you and that have yet to be delivered.
We reserve absolute discretion regarding the solution we adopt in fully meeting our obligations under the Contract, despite the Force Majeure event.
Notices
We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the Site will be deemed to constitute acceptance of these new Terms and Conditions.
All content included in or made available through our Site, including but not limited to text, graphics, logos, button icons, images, campaign titles, and/or data compilations, is the property of Pet Castle Ventures or its content suppliers and is protected by trademark and copyright laws and treaties around the world. All such rights are reserved by Pet Castle Ventures and its licensors. You may store, print, and display the content supplied for your personal use, but you are not permitted to publish, manipulate, distribute, or otherwise reproduce in any medium or manner any of the content or copies of the content supplied to you or which appear on this website. Nor may you use any such content in connection with any business or commercial enterprise.
You must not use any part of the content of our site for commercial purposes without obtaining a license to do so from our licensors or us. In the event that Pet Castle Ventures becomes aware of any infringement of its intellectual property rights, it may, at its absolute discretion, take any relevant legal action.
Pet Castle Ventures specifically prohibits the posting of any content that violates or infringes the copyright and/or other intellectual property rights of any person or entity. Should you believe that any material on our Site infringes your copyright and/or other intellectual property rights, please notify us immediately. Pet Castle Ventures will process notices of alleged infringement that it receives and will take appropriate action to remove any material deemed to be infringing, as it deems fit, while complying with local infringement laws.
The notification must be emailed to Contact Us and contain the following information: identification of the copyrighted work(s) claimed to have been infringed upon, identification of the material that is claimed to be infringing on any intellectual property rights and that is to be removed or requires disabled access, all details and information reasonably sufficient to permit the service provider to locate such infringing material, information to allow the service provider to contact the aggrieved party (e.g., address, telephone number, email address), a statement that the aggrieved party has a bona fide belief that the use of such infringing material is not authorized by the correct copyright or intellectual property right owner, its agent, or the law, and finally, a statement that the information in the notification is accurate and that the aggrieved party is authorized to act on behalf of the owner of the infringed intellectual property right.
Personal Data Protection
Please see our Privacy Policy, which forms a part of these Terms and Conditions.
Governing Law
These Terms and Conditions and a Contract (and all non-contractual obligations arising out of or connected to them) shall be governed by and construed in accordance with the laws of Malaysia. Both you and we hereby submit to the non-exclusive jurisdiction of the Malaysian courts.
Variation
We reserve the right to amend these Terms and Conditions at any time. All amendments will be posted online. Continued use of the Site will be considered acceptance of the updated Terms and Conditions.
When you submit an order on the Site, you agree that your order is subject to the Terms and Conditions in effect at the time of submission. You are responsible for reviewing the most current Terms and Conditions each time you place an order.